FAQs

Answers to common questions about ordering, shipping, and returns.

Ordering

How do I place an order?

Browse our collection, choose the bag and any available options, then add it to your cart. Proceed to checkout, enter your details, and complete payment. You'll receive a confirmation email once your order is placed.

Can I change or cancel my order?

Contact us as soon as possible at support@purseperfection.store. We can usually accommodate changes or cancellations if the order hasn't yet entered fulfillment. See our Terms of Service for details.

Payment

What payment methods do you accept?

We accept major credit and debit cards along with PayPal. All payments are processed securely at checkout. Full details are on our Payment Policy page.

Is my payment information safe?

Yes. Payments are handled through secure, encrypted checkout, and we do not store your full card details on our servers.

Shipping

Where do you ship?

We currently ship to addresses within Canada only.

How much does shipping cost?

We charge a flat shipping rate of $19.50 CAD per order, shown at checkout before you pay.

How long does delivery take?

Orders are typically processed within 1-2 business days and shipped via Canada Post. Delivery generally takes an additional 2-7 business days depending on your province. You'll receive a tracking number by email once your order ships full details are on our Shipping Policy page, and you can check your order's status anytime on our Track Your Order page.

Returns & Exchanges

Can I return or exchange an item?

Yes. We offer a 30-day return window from the date of delivery. Items must be unused and in their original condition with packaging and tags. See our Return & Refund Policy for the full process.

How long do refunds take?

Once we receive and inspect your return, approved refunds are issued to your original payment method. Exact timelines are listed in our Return & Refund Policy.

About Our Products

How do you choose which bags to sell?

We select each item in our collection with everyday use in mind design, functionality, and durability for regular wear. You can read more on our About Us page.

Support

How can I contact customer support?

Reach us by email at support@purseperfection.store, by phone at +1 437-445-2572, through live chat, or via our Contact Us page. Our support hours are Monday to Friday, 9:00 AM to 4:00 PM.